ElevenOS Ideas and Suggestions

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Make it more intuitive to add devices on portals

Right now, we do not provide a good way for properties to allow guests to add devices to their existing service plan. Instead, the hotel must require all users to create and remember a username/password, which is cumbersome and creates support issues when guests forget their un/pw. Or alternatively, they must have their guests wanting to add devices to go through the purchase process again and get logged in using duplicate charge detection, which is really hard to explain to guests, confusing and not workable. I believe simply having a button that says, "click here to add more devices" and then the guest enters their last name and room number find their existing account is the ideal experience.

  • Eric Sullender
  • Apr 20 2015
  • Planned
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